Frequently Asked Questions
We have carriages that can seat up to 8 people. If you have larger groups we can organise multiple carriages for your group.
We kindly ask you to arrive 10 minutes before your scheduled time.
If you cancel within 12 hours of scheduled departure there is a 50% cancellation fee. If you give us more than 12 hours’ notice we are happy to cancel or reschedule for you.
Please arrive 10 minutes before your booking time. If you are running late we may not be able to extend your tour past the scheduled finish time due to other bookings. Please contact us at the earliest convenience to inform us.
Our carriages are convertible so they can be fully open or enclosed so you don’t get wet. We also have blankets on board to keep you warm. In Summer it can get very warm. We monitor our horses very closely and generally don’t operate if it’s over 32 degrees. When it gets to 29 degrees we make sure we park in the shade as often as we can. On days its forecast to be hot we may try and organise our bookings for the mornings so we can finish before the heat or in the evening when it cools down. Our tours are subject to weather in the event of poor weather (heavy rain, hail, strong winds or heat) we will contact you as soon as possible to reschedule or please feel free to give us a call to confirm.
If you can't find the answer to your question why not drop us an email and we will contact you with an answer.
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